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HCR ManorCare statement regarding COVID-19

Government National Emergency Enforces New Restrictions to all Our Visitors
Following a declaration of a State of Emergency by the President March 13, 2020, the Centers for Medicare and Medicaid Services (CMS) issued new guidance to long term care centers and communities. Guidelines include:
  • Significantly restricting visitors and nonessential personnel.
  • Restricting communal activities within the facilities and communities.
  • All individuals other than essential health care staff and visits for end-of-life situations, should no longer enter facilities until further notice.

To meet these guidelines, we will immediately:

  • Restrict all visitors, volunteers and non-essential health care personnel except for certain compassionate care situations, such as end-of-life situations.
  • We will notify potential visitors to defer visitation until further notice.
  • Visits for end-of-life situations will be handled on a case-by-case basis, which includes meeting our monitoring and screening process of every visitor, using personal protective equipment (PPE) and hand hygiene by the visitor.
  • All visitors will have limited access to our facility (only visiting the resident’s room or location designated by our care team).
  • Cancel all group activities and communal dining.
  • Where group engagement is required, we will adhere to the social distancing guidelines of no less than 6 feet.
  • Continue our active screening of residents and health care personnel for respiratory symptoms including checking temperatures for a fever.

We will continue these measures:

All visitors and employees will be Screened for:

  1. A confirmed or suspected contact with any individual diagnosed with the Coronavirus Disease 2019 (COVID-19) in the preceding 14 days.
  2. Traveled to/from any international country or on a cruise ship in the preceding 14 days.
  3. Had a confirmed or a suspected contact with anyone who has traveled to/from any international country with a CDC Level 3 travel advisory in the preceding 14 days. (see CDC website for list).
  4. Had an unexplained fever or a fever (subjective or ≥100.4°F or 38°C) with a history of international travel or cruise ship travel within the last 14 days.
  5. Had a diagnosis of pneumonia or lower respiratory tract infection in the last 14 days.

Enhanced Measures in place:

  • Taking daily temperature readings for all employees who are working, residents, patients, and visitors.  
  • Monitoring for respiratory symptoms which include dry cough and shortness of breath.
  • Keeping our staff assignments as consistent as possible in clinical care areas.
  • Suspending non-essential group outings and activities.
  • Suspending non-essential group activities including group dining and other social activities in high risk areas.

Required when in our facility:

  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Avoid close contact with people who are sick.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.

We sincerely apologize for this extreme inconvenience, but we must abide by these guidelines and implement the most stringent precautions possible to protect everyone.

We realize it is frustrating and worrisome. We will do everything possible to ensure your loved one’s safety and make every opportunity to help you communicate with them during this time.

For Frequently Asked Questions, Click Here.

For Vendor Statement, Click here.

For Updates on COVID-19 Fraud Alerts, Click Here.

For more information, the Centers for Disease Control and Prevention has a comprehensive Coronavirus Disease 2019 - COVID-19 page https://www.cdc.gov/coronavirus/2019-ncov/index.html