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Heartland Hospice Serving Northeast Florida has earned the 2019 SHPBestTM "Superior Performer" Caregiver Satisfaction Award

Heartland Hospice Serving Southeast Florida has been recognized by Strategic Healthcare Programs (SHP) as a “Superior Performer” for achieving an overall caregiver and family satisfaction score that ranked in the top 20% of all eligible SHP clients for the 2019 calendar year.

The annual SHPBest™ award program was created to acknowledge hospice providers that consistently provide high quality service to families and caregivers of patients receiving hospice care. The 2019 award recipients were determined by reviewing and ranking the overall CAHPS Hospice survey satisfaction score for more than 1,400 hospice providers. With one of the largest CAHPS Hospice benchmarks in the nation, SHP is in a unique position to identify and recognize organizations that have made family and caregiver satisfaction a priority and have been rewarded for their efforts with high marks on the CAHPS Hospice survey.

“SHP is proud to present the SHPBest awards to our top-performing customers. We commend these organizations for their continuous focus on delivering the highest quality of care to their patients”, said Rob Paulsson, President of SHP.

Heartland Hospice Serving Northeast Florida finished the 2019 year with an “A” quality ranking, ranking above state and national benchmarks in the areas of communication, timely care and symptom management.

“Our care team is most proud that 100% of families surveyed stated they would definitely recommend Heartland Hospice to their family and friends for end-of-life care. There is no greater honor,” said Lisa Huish, Heartland Hospice Administrator.

Read more about the SHPBest awards program, including methodology and award recipient lists.