Heartland Hospice Serving Shawnee has been recognized by Strategic Healthcare Programs (SHP) as a “Premier Performer” for achieving an overall caregiver and family satisfaction score that ranked in the top 5% of all eligible SHP clients for the 2019 calendar year.
The annual SHPBest™ award program was created to acknowledge hospice providers that consistently provide high quality service to families and caregivers of patients receiving hospice care. The 2019 award recipients were determined by reviewing and ranking the overall CAHPS Hospice survey satisfaction score for more than 1,400 hospice providers. With one of the largest CAHPS Hospice benchmarks in the nation, SHP is in a unique position to identify and recognize organizations that have made family and caregiver satisfaction a priority and have been rewarded for their efforts with high marks on the CAHPS Hospice survey.
“SHP is proud to present the SHPBest awards to our top-performing customers. We commend these organizations for their continuous focus on delivering the highest quality of care to their patients”, said Rob Paulsson, President of SHP.
Susan Ward, Heartland Hospice Administrator, said, “Having won top 20% for 2016, 2017 and 2018, our agency set a goal to improve our performance and exceed the top 20% for the 2019 year. We were thrilled to have achieved top 5%! We have set very high standards for our staff with the intention to provide exceptional care for every single patient and family we encounter. Our clinical leaders set their own standards high and they demonstrate this example for all our nursing and support staff. Our success is based on longevity and experience among our staff with an average total length of service of 9.9 years among our clinical team, including nurses, aides, chaplains and social workers.”
Julee Crawley, Director of Professional Service for Heartland Hospice, said, “It is a true honor to receive this award. I am so proud of our team who strives every day to provide the best care and dignity for our patients and families. When you truly work every day to meet and exceed patient and family expectations, all other aspects fall into place. We will continue to strive to provide exceptional care at a time when patients need us the most.”
Read more about the SHPBest awards program, including methodology and award recipient lists.