Sue Morey, Senior Vice President, ProMedica Skilled Nursing and Rehabilitation, thanks the Heartland Hospice serving Greater Reading care team for the great care and support provided not only to her mom but also to her and the family during such a difficult time.
“Heartland Hospice was very attentive to my mother throughout the end of her life. Although this was a very tough time, the entire experience was positive, and your folks were just amazing.
Although I didn’t get to meet them all, there were some outstanding folks caring for Mom. She just adored Lori, her hospice aide. Lori went out of her way to make sure she attended to Mom’s needs, knowing how particular she was with her personal appearance and the neatness of her home. Nurses Zulmarie and Amanda were excellent in their communication throughout my mom’s care. I can’t say enough great things about both ladies!
On the last day, I asked Amanda to turn around and come back 10 minutes after she left because I noticed a change in Mom. As I panicked, Amanda was there to help me, calmed me down and made the medications easy to understand. She explained why Mom was receiving the medications and noted exactly what times to administer. By this time, I was in full daughter mode. Amanda calmly talked with me and made sure I was prepared for what was going to happen.
Dealing with the hospice team overall was a very pleasant experience. They went above and beyond to assist our family. I would recommend Heartland Hospice for anyone needing hospice, as Mom received wonderful care and I received excellent customer service.
Thank you to the Heartland Hospice serving Greater Reading team!”